Disclaimer | Privacy & Cookies Policy

Once you have decided on which new home you would like, the first step is to reserve it

At the reservation stage we fill in a reservation agreement and take the reservation deposit from you. We then withdraw your chosen property from the market for an agreed period of time, giving you enough time to exchange contracts. We guarantee that we will not alter the agreed price of your chosen home during this period. Our sales advisors will also take you through our New Homes Guide

Instructing a solicitor
At the reservation stage your sales advisor will ask you for certain information including the name and contact details of your solicitor. If you do not have an appointed one and are unsure of who to use, your sales advisor will be happy to provide a small list of local solicitors for you to speak to.

Your solicitor will act for you throughout the purchase. They will check draft documents and, carry out legal searches and generally look after your best interests throughout the entire buying process. Whichever solicitor you use, it is very important at this stage that you speak to your solicitor and stress the agreed time scales have to be met. Our sales advisors are professionally trained to ensure the exchange of contracts timescale is met.

We would be very obliged if you could inform your solicitor that our sales advisor will be in contact with them on a regular basis to exchange information regarding the purchase of your new home and the sale in any relevant chain.

Demonstrating your new home
Once we have served you with notice of the legal completion date, you will be contacted by our Head Office who will arrange an appointment to demonstrate your new home to you. The demonstration will take place approximately ten days prior to completion.  During this demonstration we will show you the position of meters and power supply equipment, water stopcocks and heating controls.  The manufacturers’ instructions will be given to you and we will take you through how your heating and other appliances work.  We will also explain the routine maintenance requirements of some items within your home.

Please note if you are unable to attend your demonstration it may be done on the day of completion.  This will mean, however, that any issues that may arise will need to be rectified after you have moved in.

If there are issues raised during the demonstration of the home which require our attention we will note them, provide a copy for you and seek to clear them prior to occupation.  Minor issues relating to the drying out of the property may be collated and dealt with following an inspection after approximately 6 months.

It is extremely important for you to confirm with your solicitor and any finance provider that all of the necessary arrangements and monies are in place for the legal completion.

Handing over the keys
We can only hand over keys to you and allow access, once the full final completion monies have been received by our solicitors, and confirmed to us. During the hand over process you will be asked to check any issues that were noted during your demonstration.  You will be asked to sign to acknowledge they have been rectified to your satisfaction.

Part exchange properties
If you are part exchanging your existing property we will arrange a time to visit you to read your meters and to take a note of any burglar alarm codes.  We will take receipt of the part exchange property keys when we handover the keys to your new home.