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| Customer charter |
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| About the Consumer Code for Home Builders |
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| The Consumer Code sets the requirements that Home Builders, who are registered with the supporting Home Warranty providers (NHBC, Premier Guarantee and LABC New Home Warranty), must meet. |
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| Registered Home Builders must adopt the standards of good practice, procedures and information, as detailed in the guidance against each core requirement. |
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| The purpose of the Code is to ensure that Home Buyers: |
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- are treated fairly;
- know what service levels to expect;
- are given reliable information upon which to make their decisions;
- know how to access speedy, low-cost dispute-resolution arrangements if they are dissatisfied.
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| Head office enquiries |
| Call our Head Office on 0115 925 5100 |
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